[Guangzhou Haofeng Supply Chain Management CO., Ltd] ("we," "us," or "our") is committed to protecting the privacy of visitors, customers, and partners who interact with our website [www.excavators-spares.com] and related services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in connection with our business operations, including the sale of excavator spare parts, used excavators, and other construction machinery. By accessing our website or engaging with our services, you consent to the practices described herein.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, company name, job title, billing/shipping addresses, and payment details (processed securely via third-party gateways).
- Business Information: Company tax ID, purchase history, equipment specifications, and warranty details.
- Technical Data: IP address, browser type, device information, cookies (see Section 6), and usage patterns via analytics tools (e.g., Google Analytics).
- Communications: Records of inquiries, support requests, and feedback submitted through forms, email, or phone.
2. How We Use Your Information
We process data for the following purposes:
- To fulfill orders for excavator parts, used machinery, and related services.
- To provide quotes, invoices, and warranty support.
- To communicate about order status, delivery updates (via logistics partners), and account management.
- To send marketing materials about new products, promotions, or industry updates (with opt-out options).
- To improve website functionality, user experience, and customer service.
- To comply with legal obligations (e.g., tax reporting, fraud prevention).
3. Sharing of Information
We do not sell your personal data. Limited disclosures may occur to:
- Suppliers & Logistics Partners: To process orders and deliveries.
- Payment Processors: Secure transaction handling (e.g., Stripe, PayPal).
- Legal Authorities: When required by law or to protect our rights.
- Service Providers: IT support, marketing agencies, or cloud storage providers under strict confidentiality agreements.
4. Data Retention
We retain personal information only as long as necessary to:
- Fulfill contractual obligations (e.g., warranty periods for machinery).
- Comply with accounting/tax regulations (typically 7 years).
- Resolve disputes or enforce agreements.
5. Security Measures
We implement industry-standard safeguards, including:
- SSL encryption for data transmissions.
- Restricted access controls to sensitive information.
- Regular security audits of third-party vendors.
However, no electronic system is 100% secure; we cannot guarantee absolute protection against unauthorized access.
6. Cookies & Tracking Technologies
We use cookies to:
- Remember user preferences (e.g., language, currency).
- Analyze traffic patterns for website optimization.
- Deliver targeted ads to past visitors (via platforms like Meta or Google Ads).
You may disable cookies via browser settings, though this may limit site functionality.
7. Your Rights
Depending on your jurisdiction, you may:
- Request access to or deletion of your personal data.
- Correct inaccuracies in your account/profile.
- Object to processing or withdraw consent (opt-out of marketing via unsubscribe links).
- File complaints with your local data protection authority.
8. International Data Transfers
As a global supplier, data may be transferred to countries outside your residence (e.g., to manufacturers or regional offices). We ensure such transfers comply with applicable laws (e.g., EU Standard Contractual Clauses).
9. Policy Updates
We may revise this policy periodically. Material changes will be announced via website notices or direct notifications for account holders.
Note to EU/UK Users: Our legal basis for processing includes contractual necessity (Article 6(1)(b) GDPR), legitimate interests (Article 6(1)(f)), and consent (Article 6(1)(a)) where applicable.
Children’s Privacy: Our services are not directed to individuals under 18. We do not knowingly collect minors’ data.
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